How To Create User Groups
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- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- Billing / Subscription
User Groups are especially useful when you need to set categories/articles as private and choose who will be able to see the content. Instead of adding each user, you can tie them into a group.
Adding New User Groups
To add a new Group:
- Login to Helpjuice
- Click on the Users button
- Access the Groups tab
- Click on Add New Group
- Enter the Group Name and choose which users will be part of the group
In the analytics section you can see the activities of each User Group
Using User Groups
Let's say you have a Sales group and need to give them permission to access a private category or article. Instead of whitelisting each user, you can allow the entire group.
For more information on content accessibility, please check this article