Contact Form Emails

Written By Amanda Stancani (Super Administrator)

Updated at May 20th, 2020

All knowledge bases comes with a Contact Us form, which can be customized according to your needs. For more information on how to request a customization check this article.

Contact Form Recipients

You can always change the email address to which Helpjuice sends contact form submissions. To change where Helpjuice emails are sent to:

  • Click on your Profile Picture > Settings
  • Access the Contact Form/Article Requests section
  • In the Support E-mail field, enter the desired email address
    • If this field is left empty everyone will receive contact form emails.

By default, the Support E-mail Subject is set to [Support] {{ question.name }}

Avoiding Spam

In order to avoid spam, we can add reCAPTCHA to the contact-us/feedback forms. You just need to generate a v2 key pair at https://www.google.com/recaptcha/admin/create, access yoursubdomain.helpjuice.com/admin/settings/contact_form, fill in the reCAPTCHA fields, send us a customization request and will implement it for you!



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