How To Set Up Your Custom Domain (CNAME)

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Written By Fernando Acosta (Draft Writer)

Updated at February 21st, 2020

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Your Helpjuice account comes with a default address, like help.helpjuice.com. You can get rid of the .helpjuice.com part and use a custom subdomain name instead, like help.example.com. Adding a domain is easy, only two steps.

Helpjuice setup

  • Open your Dashboard
  • Click on your profile picture at bottom
  • Select Settings
  • And then Company Info

Fill in the CNAME field:

Domain setup

Under your DNS settings, of your DNS provider, make sure to create a new record for what you'd like your new Helpjuice Knowledge Base URL to reside on. Something like that:

Name Type Alias
help.example.com CNAME YOUR_SUBDOMAIN.helpjuice.com

In some cases you'll be asked for a TTL field, you can use 43200 as value.

That's it! With this small setup your custom domain is ready! Now you may want to set up friendly URLs to improve your customer experience.

We do recommend you set up a custom certificate if you use a custom domain to keep communication encrypted between Helpjuice and your users.

Too Many Redirects Error

If instead of pointing your DNS directly to Helpjuice you use a proxy, you may start seeing the Too Many Redirects error in the browser when trying to access it. That happens when you don't use HTTPS in the connection between your proxy and Helpjuice, so make sure you point it to https://subdomain.helpjuice.com.

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