Diego Selzein
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Updated June 13th, 2017 by Diego Selzein

Retrieving Answers through API

Note: You're located in section for advanced users. Please use this section only if you're familiar with API's. Use the following URL to retrieve answers: my_account.helpjuice.com/api/answers Query Parameters: Parameter Description Type Default limit Limits the number of answers returned. The maximum limit is 1000. If you need all your records, you'...

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Updated December 13th, 2016 by Diego Selzein

How to Recover Deleted Questions?

Have you ever deleted a question by accident? Don't worry, it happens. As off Dec 11th, 2016, Helpjuice will allow you to recover deleted questions. Info: the steps described in this page can only be performed by an admin or collaborator. Every time a question is deleted, an activity is registered in Activities page. There will be a link in that pag...

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Updated June 1st, 2017 by Diego Selzein

Enable Single Sign On (SSO) Authentication

Helpjuice supports Single Sign On authentication process. This page aims to clarify a bit about SSO and teach you how to properly configure SSO in your account. To do so, you have to be an admin. The SSO process enables you to use your own ID provider to authenticate the users that should have access to your Knowledge Base. This is useful specially ...

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Updated December 13th, 2016 by Diego Selzein

How does Autosave Work?

Helpjuice's question editor autosaves your changes every 2.5 seconds for questions that has been already saved once. Therefore, if you just close the page and come back to it after, you'll see a message like this: You can continue editing the question normally and your new changes will be saved as well. If you would like to discard those changes, yo...

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Updated December 13th, 2016 by Diego Selzein

How to Use Multiple Accounts with the same User?

Since December, 2016, Helpjuice supports accessing multiple accounts with the same user/email. However, each access has to be requested to Helpjuice team. If you want to allow access to an account, get in touch with us via chat. Once the access is configured by us, the user will start seeing a switcher: We can add multiple accounts to the same user,...

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Updated April 13th, 2017 by Diego Selzein

Retrieving Searches through API

Note: You're located in section for advanced users. Please use this section only if you're familiar with API's. Use the following URL to retrieve searches: my_account.helpjuice.com/api/searches Response: id,account_id,query,query_without_stopwords,ip,search_count,found_answer,contacted_support,created_at,updated_at,clicked,indexed,readings,found_ans...

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Updated November 28th, 2017 by Diego Selzein

Retrieving Categories through API

Note: You're located in section for advanced users. Please use this section only if you're familiar with API's. Use the following URL to retrieve categories: my_account.helpjuice.com/api/categories You can further filter and order the categories returned via Query Parameters: Parameter Description Type Default parent_id Returns only questions under ...

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