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How to Use Multiple Accounts with the same User?
Since December, 2016, Helpjuice supports accessing multiple accounts with the same user/email. However, each access has to be requested to Helpjuice team. If you want to allow access to an account, get in touch with us via chat. Once the access is configured by us, the user will start seeing a switcher: We can add multiple accounts to the same user,...0 min reading time
Retrieving Answers through API
Note: You're located in section for advanced users. Please use this section only if you're familiar with API's. Use the following URL to retrieve answers: my_account.helpjuice.com/api/answers Query Parameters: Parameter Description Type Default limit Limits the number of answers returned. The maximum limit is 1000. If you need all your records, you'...0 min reading time
Retrieving Searches through API
Note: You're located in section for advanced users. Please use this section only if you're familiar with API's. Use the following URL to retrieve searches: my_account.helpjuice.com/api/searches Response: id,account_id,query,query_without_stopwords,ip,search_count,found_answer,contacted_support,created_at,updated_at,clicked,indexed,readings,found_ans...0 min reading time
How to Recover Deleted Questions?
Have you ever deleted a question by accident? Don't worry, it happens. As off Dec 11th, 2016, Helpjuice will allow you to recover deleted questions. Info: the steps described in this page can only be performed by an admin or collaborator. Every time a question is deleted, an activity is registered in Activities page. There will be a link in that pag...0 min reading time
Retrieving Categories through API
Note: You're located in section for advanced users. Please use this section only if you're familiar with API's. Use the following URL to retrieve categories: my_account.helpjuice.com/api/categories You can further filter and order the categories returned via Query Parameters: Parameter Description Type Default parent_id Returns only questions under ...1 min reading time
How does Autosave Work?
Helpjuice's question editor autosaves your changes every 2.5 seconds for questions that has been already saved once. Therefore, if you just close the page and come back to it after, you'll see a message like this: You can continue editing the question normally and your new changes will be saved as well. If you would like to discard those changes, yo...0 min reading time
Enable Single Sign On (SSO) Authentication
Helpjuice supports Single Sign On authentication process. This page aims to clarify a bit about SSO and teach you how to properly configure SSO in your account. To do so, you have to be an admin. The SSO process enables you to use your own ID provider to authenticate the users that should have access to your Knowledge Base. This is useful specially ...1 min reading time