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- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- Billing / Subscription
In this section you can see a list of all articles, how many views/readings they have, likes, dislikes, answers that need to be improved and much more!
How do I Access this Section?
- Open your Dashboard
- Click on the Analytics icon
- In the Analytics page, access the Articles tab
Difference Between Views and Readings?
The difference between Views and Reading is basically the time spent on the page. While View is every page loaded, the user must stay on that page for a while to count it as a Read too. This means that readings are counted when the user spends at least a minimum reading time on that question.
You can set a Time to Track Reading between 1 and 60 seconds at yoursubdomain.helpjuice.com/admin/settings/analytics